On April 11, 13 Lifan car users visited Lifan Motors Brazil in Salto. The company delicately arranged this activity to acquaint the customers’ satisfaction degree and demands on Lifan product and service, making the customers have deeper understanding on Lifan brand.
The vice general manager of Lifan Motors Brazil Xie Jiao welcomed the visiting of these Lifan car users. He thanked the trust and support from the users on Lifan products, and appreciated the wonderful social activities they organized. He said, Lifan would seize this communication opportunity to fully understand users’ demand; meet their product appeals and improve Lifan service level.
After the tour to call center, spare part warehouse, technical training area, users expressed their confidence in Lifan spare part supply and technical support, and gave the enormous affirmation on Lifan’s endeavors to solve customers’ complaints. It is known that the supply rate of spare parts in Lifan Motors Brazil maintains above 95%. The call center can always help users solve problems timely, which is awarded as the“Blue smile” level (Excellent) in the website for Brazilian customers’ complaint Reclame Aqui.
During this activity, users not only deepened their understanding to Lifan brand, but also showed their great interest in new generation X60. After test driving, users praised the appealing look, elegant interior, super-large space and outstanding driving experience of the new generation X60. They looked forward to the launch of this new model in Brazil as soon as possible.
Meanwhile, the chief managers of Lifan company had warm and friendly conversations with users, answering their most concerned questions and promising Lifan dealers would solve their problems actively, which received praise and recognition from users. Lifan cars ownership in Brazilian market is over 20 thousand, with more than 60 authorized service outlets. Lifan regularly organizes technical trainings in service outlets, improving after-sales customers’ satisfaction and carrying out Lifan’s philosophy of Provide service first with the practical actions.